Refund Policy

1. Free tier

The Free tier of GetYourBrew is provided at no cost; no payment means no refund applies.

2. Brew+ subscriptions

Brew+ is a recurring digital subscription billed via Stripe.

14-day right of withdrawal

If you are a consumer in the EU, you can withdraw from your Brew+ purchase within 14 days of subscribing, without giving a reason. To do so, email team@getyourbrew.com within 14 days of your purchase. We will refund the full amount you paid within 14 days of receiving your request, using the original payment method.

Cancellations

• You can cancel at any time via the Customer Portal in your account settings.
• Cancelling stops future billing. After the 14-day withdrawal period, the current billing period is not refunded, and you keep Brew+ access until it ends.

Exceptions

We may issue a discretionary refund for a verified billing error on our part (for example a duplicate charge), or for a service outage that materially prevented you from using Brew+ for an extended period. Send requests to team@getyourbrew.com. We aim to respond within 5 business days.

3. Chargebacks

Please contact us before initiating a chargeback with your bank or card provider — we are generally able to resolve billing issues directly and faster than a chargeback process.